ACDC
frequently Asked Questions (FAQ's)

Frequenty Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section, your go-to resource for quick answers and helpful insights.

Whether you’re a new visitor exploring our services or a long-time user looking for clarification, this page is designed to provide clear, concise responses to the most common inquiries. We’ve gathered the questions we hear most often and organized them to help you find what you need without the hassle.

From technical support and account management to product features and troubleshooting tips, our FAQ covers a wide range of topics to ensure you get the information you’re looking for.

If you don’t see your question listed, feel free to reach out to our support team — we’re always here to help and continuously update this section based on your feedback.

FAQ

Yes, at ACDC integrated electrical services we supply and provide services for UPS systems all over the UAE, including Abu Dhabi, Dubai, Sharjah, and other Emirates.

We are the authorized distributor for AEC UPS from Italy, offering a wide range of models with a 3-year warranty. Also KSTAR UPS From China with 2 Year Warranty.

Yes, our team provides complete installation, testing, and commissioning for all UPS systems we supply

Yes, we provide comprehensive and preventive maintenance contracts for all types of UPS systems, including battery checks and performance reports

Yes, we supply and replace UPS batteries of all capacities and brands, ensuring compatibility and optimal performance.

Yes, at ACDC integrated electrical services offer on-site support and emergency service within the UAE to minimize downtime and ensure quick recovery.
Site inspections and quotations are free of charge within the UAE.
We offer 30 days credit for approved clients. Payments can also be made via bank transfer or cheque.
Yes, we also provide service for generators, CCU and LDS.
Yes, we can support export orders to GCC and other regions. Shipping costs and customs formalities will be discussed case by case.
We offer online double conversion, line-interactive, and modular UPS systems suitable for IT, medical, industrial, and data center applications.
A modular UPS allows scalability by adding or removing power modules, while a tower UPS is a standalone unit designed for smaller or fixed capacity needs.
Typically, every 3 to 5 years for up to 26AH batteries and 6-8 years for more than 42Ah capacity, depending on operating temperature, load, and maintenance frequency.
Regular maintenance includes battery testing, fan inspection, capacitor health check, and firmware updates to prevent unexpected failures.
Yes, AEC UPS systems support SNMP monitoring, allowing users to track status, alarms, and battery health remotely.
Backup time depends on the load percentage and battery capacity. We can design systems for any required backup — from a few minutes to several hours.
Yes, our online UPS systems provide clean and stable power, ideal for sensitive equipment that requires uninterrupted power supply.
Yes, ACDC integrated electrical services provides induction user training during installation to ensure proper operation and safety awareness.
You can contact us through our website contact form, email us at info@acdcis.com, sales@acdcis.com or call/WhatsApp +97150 521 4306 for our service team for quick assistance.